Building Empathy – The Key to an Organization’s Success

As coaches, we all know the key to change often lies in perspective shift. But how do we invite people to invest in the task?

Five-time former CEO Margaret Heffernan points to strengthening the empathy muscle. In order to develop this, a leader has any number of choices – from encouraging collective coffee breaks, to assigning the production of a short video that introduces an unrelated (and unfamiliar) division of the organization to a company-wide audience.

Read her full piece to learn how building social capital is the key to building “an effective, efficient organization.”

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Living a Happier Life (It’s Not What You Think, Coaches!)

Ever have a client for whom nothing seems to make them happy? For whom any forward progress or contentment eludes them? Try assigning some homework around the concepts in this short video.

With neuroscience in your back pocket, you can help shine a path for your client. These straightforward practices show the way – just “start with the person who is a breath away!”

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Make a Difference in the World: Be the Punchline

Once again, a perspective shift is where it’s at. For example:

  • Your client wants to ask for a raise but dreads having to “sell” his manager on the idea. What if he could endorse the idea of educating his boss about the situation instead?
  • You’re worried your client is disengaged because she’s been very quiet of late. What if it was because she found the material so valuable, she started taking notes?

“You’ve been set up. Again.” Be the punchline.

How could you or your clients benefit from a fresh perspective?

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A Fresh Perspective on Success

In Intelligent, Successful People Are Different From Everyone Else, Carol Dweck makes a fresh case that real change is all about perspective. Successful people, she points out, “tend to focus on growth, solving problems and self-improvement, while unsuccessful people think of their abilities as fixed assets and avoid challenges.”

This is a great piece to share with your current and potential clients. After all, what better way to shift to a “growth mindset,” than to engage a coach, right?!?

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